FREQUENTLY ASKED QUESTIONS
99 questions? Take a look through our handy FAQs.
ABOUT US:
Beer Hall, Eating House and Disco
Q: What’s the difference between the Restaurant & The Beer Hall?
Cookie has two main sections; upon entering, our Thai Restaurant is to the right and our large beer hall to the left. Tucked away in the depths of the beer hall you’ll find our cheeky cocktail bar.
The restaurant is reserved for bookings and those looking for full table service while our Beer Hall accommodates walk-ins and those who enjoy a casual dining experience.
Please note that for large bookings of over 16 people, groups will find themselves in the beer hall.
Q: Can I book just for drinks?
A: Short answer yes, of course. Our Beer Hall is not only for beer, but beverages of all types. Bookings for drinks will be placed in the Beerhall.
Q. How do I go about making a reservation?
A. Bookings can be done online via our website www.cookiemelbourne.com.au alternatively, you can phone us on 9663 7660 or even shoot us an email hello@cookiemelbourne.com.au.
Please note that our office hours range from Monday - Saturdays 10am - 6pm
Q: Can I book a balcony?
We don’t take reservations for the balconies as we cannot guarantee the weather will be suitable. Feel free to attach a balcony request on your reservation and our team will do their best to accommodate.
Q: Can I smoke on the balcony?
A: The balconies are smoke free until after the kitchen closes (10pm or late on Friday & Saturdays).
Q: How do I book for Groups of 20+?
A: Give us a call or shoot us an email! 03 9663 7660 or hello@cookiemelbourne.com.au. Please note our office hours range from Monday -Saturdays 10am-6pm
Q: Do I have to have a “Feed Me”?
A: For groups of 10 or more, we require your group to dine on a “Feed Me” menu. This is so we can manage our kitchen and give your group the best dining experience possible. We can customise “feed me” menus so as to best cater for your group’s dietary preferences and or allergies.
Q: Can I have a “Feed me” with less than 10 people?
A: Absolutely! Let our team showcase the Cookie menu for you.
Q: Do you cater for people with special dietary needs?
A: With an extensive menu, great kitchen staff and highly trained hosts, we are very pleased to be able to help most people who have allergies or restrictions. Be sure to flag any dietary concerns with the team and they can assist.
Q: Do you have sitting times?
A: Restaurant bookings have a standard 2 hour sitting allotment. Should your group wish to stay longer please chat to the team and they can accommodate your group in the Beerhall for a little after dinner digestive. Please note: large bookings of over 16 people will automatically be allocated a 2.5 hour sitting.
Q: What time should I ring to talk to someone about a reservation?
A: Our office hours are Monday - Saturdays 10am - 6pm. You can always book online at www.cookiemelbourne.com.au for groups of up to 16.
Q: Do you have highchairs
A: No. If you would like to bring a pram with you we can seat you in a space that accommodates for this if you give us some notice. Give us a call to book and we’ll be able to help you out.
Q: Are you wheelchair accessible?
A: Yes. There is a lift from the ground floor to level 1. If you give us a call to make a booking, we can ensure that your group is sat at the most accommodating table for ease of access.
Q: Do you do take-away?
A: We have containers available as we hate seeing food waste. We hope those who pack their leftovers for takeaway carefully store them.
Q: Do you do gift vouchers?
A: Yes we do! They last for 3 years and are redeemable in the restaurant or the bar for food and/or drinks. You can purchase online at THIS LINK.
Q: Are you open on public holidays
A: Cookie is closed on Christmas Day and New Years Day. Please check our trading hours for other public holidays on our home page.
Q: Can I get a copy of a receipt to reconcile work expenses?
A: The best thing to do is email us at hello@cookiemelbourne.com.au with the following information: Receipt amount, date you were with us, an estimated time the bill was paid.
Q: Can I book a table on your Rooftop?
A: The Rooftop Bar (Level 7) is a completely separate business to Cookie (Level 1). Please refer to their website at www.rooftopbar.com, email info@rooftopbar.co or call 03 9654 5394 to ask.
Q: What drinks packages do you offer?
A: We don’t offer drinks packages. We can however, set you up a tab (where you can decide what drinks are put on it) and keep you updated throughout your visit.
Q: I’m having a hen’s, bucks or birthday party – what do you offer?
A: We can offer several options – Check out the Functions section below. Please note: we do not allow any traditional hen or buck party paraphernalia or dress ups that may cause offense to our staff or other guests.
Q: Can I bring a birthday cake in?
A: Yes you can. We charge $3 a head cakeage. With pre-arrangement you can drop the cake off earlier in the day, or have it delivered to us in the afternoon. Cakes must be taken away with you when you leave the venue – unfortunately we cannot hold cakes overnight for later pickup.
Alternatively, if you’d like to bring some birthday candles in, and order a dessert after dinner, our staff will happily bring it out lit up so you can sing Happy Birthday to your guest of honour.
Q: Do you offer corporate Christmas packages?
A: During the month of December we take large bookings for lunch (up to 50 depending on availability) utilising our Beer Hall area to extend the restaurant service. Groups need to pre select from our banquet menu and ensure we are aware of any dietary requirements a week before your reservation date. Final numbers are locked in 24 hours before your event. The sitting is for 2.5 hours.